Customer Support Representative
Join a company that is start-up enough for you to leave your mark, and global enough to have the biggest clients.
We are looking for professionals with diverse competencies, personalities, and strengths who want to live our shared values of teamwork and performance.
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What will you need to have?
Excellent verbal and written communication skills in English
Great verbal and written communication skills in German (min. B2 level)
Working knowledge of Windows, MS-Office Package
P.S. No previous experience is required!
You are the right person for the job if you have:
Excellent verbal and written communication skills in English;
Great verbal and written communication skills in German (min. B2 level);
Working knowledge of Windows, MS-Office Package;
Great email and calendar management skills: Outlook or other e-mail providers;
Able to follow instructions and procedures in completing routine administrative skills;
The ability to quickly adapt to change with a positive and enthusiastic attitude and good interpersonal skills;
Preferably have experience with working in an online customer service environment;
Excellent attention to detail.
Your role will involve:
Processing customer requests in an internal tool;
Maintain and improve customer service (mostly by email): solving requests, answering questions and generally providing excellent and prompt service for a great customer experience;
Helping users by interacting with them via e-mail/chat or phone enquiring about the status of missing devices;
Monitor all customer requests and escalate issues in line with company processes to ensure customer demands are met.
Computacenter is a leading independent technology partner that operates in over 70 countries and has more than 19,000 employees.
Computacenter in Romania is probably the best combination between working for a large, stable company and a
young, ambitious one.
We are headquartered in Cluj-Napoca and we offer national remote-working opportunities.
Don’t miss out and apply by April 10, 2023.
Curious about how your life at Computacenter will look like?